Sunday, 13 January 2013

Lead measures matter much more than lag measures

This Sunday's sparkenation.

"There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it."
Jack Welch, former CEO of GE

I agree with Mr. Welch however employee engagement, customer satisfaction and cash flow are outcomes or lag measures, as are energized employees.  More important, in fact vital, are what leads to these outcomes.

Please read my article Lead measures matter much more than lag measures here.

Be the difference you want to see in the world.
Ian
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