Tuesday, 25 June 2013

Let people decide

In my country Australia the Labour Minority Government is desperately trying to hold onto to power. The polls in the media suggest they have no hope at the September 14th election, the date the Prime Minister named at the start of the year, so far in advance she said at the time to give people certainty.  The trouble is most people are feeling uncertain and historically (and currently) this means many people put off decisions until they know who the new government will be!

I say let the people decide.  Let's have an election now and get it over with.

In your business forget about governments and ask two simple yet profound questions and let people decide.

1) Do your policies, procedures, practices and systems mean it is simple for people to bring their very best to their work every day?  Let people (your employees) decide the answer.  Wherever the answer is no, change what's normal.

2) Do your policies, procedures, practices and systems mean the customer is having the experience with you that they want?  Let people (your customers) decide the answer. Wherever the answer is no, change what's normal.

Business like government is simple.  We are either serving the majority of people to the best of our ability, or we are not. People decide this, not us. In the case of business employees and customers matters first,  other stakeholders win when they do.

Be the difference you want to see in the world.
Ian


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