Friday, 4 October 2013

Acknowledge the exceptional more than the exception

In my corporate career for many years a part of my role was internal auditing. My job was to find the exceptions to company policy, procedure and practice, point them out to people, and help them to rectify them. Governance is very important in your organisation. Are you on track?

What is more important though is showing appreciation to people when they do exceptional things.

There should be more catching people doing things right than catching people doing things wrong.

What are you doing the majority of your time, catching people doing things right or catching people doing things wrong?

Be the difference you want to see in the world.
Ian
Post a Comment