One rule to cover many situations

There’s a big focus on rules right now in Victoria Australia where I live. Authorities have declared a state of disaster because of surges with the corona virus. In Melbourne there’s a curfew, the first of my lifetime.

It’s led me to contemplate higher purpose rules as I explore in 1 minute and 13 seconds video below.

“Use good judgement in all situations” has been the one rule at Nordstrom’s for over 100 years.

Ritz-Carlton have their $2000 rule. Employees can spend up to $2,000 per incident to rescue a guest experience.

My one rule is a lot less grand yet profoundly effective. I’m seeking to see the essence in every person I’ve have a conversation with and to reflect their one-of-a-kind significance back to them.

What’s your one rule?

Be remarkable.
Ian

PS More Heart-Leadership short videos and podcasts and other resources like this here.