Friday, 13 June 2008

Making the extraordinary the new normal

I take my hat of to Belinda a barista at Gloria Jeans Coffee Shop in Border's Bookshop Brisbane. Belinda stunned me recently by saying to me "Good morning Ian would you like your usual."

Most barista's take your name and write it on the cup so as not to confuse orders, not Belinda she shows genuine care and joy at seeing her customers.  Her behaviour should not be unusual, rather normal practice in our new world.

Be remarkable

Strategic advisor to difference makers
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