Friday, 25 May 2018

What would a sustainable, universally beneficial economy look like?

The question proposed as the headline above is well answered in the TED talk below.
I also love Kate's doughnut of social and planetary boundaries (see picture at the end of this post).

I admit that all the talk about growth by politicians and some business leaders has taken me to boredom.

I stopped trying to grow my business a long ago. My continuous quest is to provide value to my clients that they can't get anywhere else, and as a consequence continue to live the lifestyle I have chosen.

Who will you become?

What will you do next?

Be remarkable.

PS Great points in the talk about the useless measurement of GDP and our addictions to growth and consumption of stuff. And my favourite word perhaps "regeneration."

PSS I don't believe it's all about the economy. I believe we need to return to focusing on the economy being part of society and never return to where we are now where society is part of the economy.

Screen shot from Kate's talk that captures what the future can look like:

Wednesday, 23 May 2018

What social problems are business opportunities you've overlooked?

I read this book recently.

Here's my Amazon review.

A key point is the number of social problems that are not being seen as business opportunities.

In the spirit of purpose-driven or conscious business, which I think one day will be the majority of businesses, take a look at the UN's sustainable development goals and see where they lead you.

You're probably missing out on a vast number of ways that you could improve your business by addressing a social problem/challenge.

And you'd be leaving a greater legacy too!

Leaving the world better that we found it is one of the key drivers for purpose-driven leaders.

Who will you become?

What will you do next?

Be remarkable.

Monday, 21 May 2018

Are you profit, platform/product/service or people driven?

I love this 1 hour presentation by Gary Vaynerchuk.

Gary wonderfully captures for me the key to success in business - how we see and treat human beings.

I call it fully human leadership (self, performance and change).

Gary beautifully puts marketing into context.

And I love his last line (accepting that I am taking it out of context!)

Take all the money your spending on dumb shit and put it into humans.
Gary Vaynerchuk

Be remarkable.

Friday, 18 May 2018

The ever-increasing value of third places

90% of my meetings with clients are in third places chosen by my them, usually cafes, restaurants, libraries or community hubs. We often connect with other people of like heart and mind while we're meeting which is good for both of us.

This week build more of a home wherever you belong.

Home is the place where, when you have to go there, they have to take you in.
Robert Frost

Be remarkable.

Wednesday, 16 May 2018

Designing work to be meaningful to you and highly valuable to others

Below is my process

Below are the performance leadership essentials

If you'd like some help with any of the above please contact me on +61 418 807 898.

Be remarkable.

Monday, 14 May 2018

Delight awaits us when we ditch dogma

The dogmas of the quiet past are inadequate for the story present. The occasion is piled high with difficulty and we must rise with the occasion. As our situation is new, so we must think anew and act anew. We must disenthrall ourselves if we are to save our country.
--- Abraham Lincoln, December 1862

Dogma is living with the results of other people’s thinking.
--- Steve Jobs

Remarkable people have ditched dogma and instead lead by example.

When I Google the meaning of dogma I get
“a principle or set of principles laid down by an authority as incontrovertibly true.”

Dogma is trouble wherever you find it. It's where what someone in authority says is more important than the original sound principle on which the dogma is based.

We see this in religion of course where a good principle articulated by Buddha as below for example is overruled by dogma (and therefore behaviour) making a lie of the good principle.

“All spirituality is about relieving suffering.” Buddha

Dogma being what we follow and how we behave, rather than living by the good principle on which the dogma is based in our own best way, is true in most places including your workplace.

Steve Jobs got it right I reckon:

The great spiritual leader Mahatma Gandhi articulated what I think is a principle highly relevant in all of life. He said

"Be the change that you wish to see in the world."

One of the key questions I ask my clients is "How can you better be the change you want to see in your workplace?" Honest answers lead to ditching dogma and leading by example.

Delight awaits us when we ditch dogma.

Who will you become?

What will you do next?

Be remarkable.

Friday, 11 May 2018

“It’s not what happens to you. It’s what you do about it”

I am a big fan of W Mitchell the originator of today's headline and pictured.

If you ever have the chance to hear Mitchell speak, don’t miss it! Of all the 1000's of speeches I have heard I remember his the most.

Whatever happens to you this week, don’t react. Instead respond in a way that will likely lead you to the future you want.

“It’s not what happens to you. It’s what you do about it”

The moment something happens it’s the past. We can’t change the past. We can respond in the present in ways that determine a better future.

Who will you become?

What will you do next?

Be remarkable.

Wednesday, 9 May 2018

Leading people is wise. Trying to manage people is not

According to Wikepdia The verb manage comes from the Italian maneggiare (to handle — especially tools), which in turn derives from the Latin manus (hand). 

The French word mesnagement (later ménagement) influenced the development in meaning of the English word management in the 17th and 18th centuries.

How did we go from the above to trying to manage people? Good question. I don’t know! My best guess is industrial revolution thinking and believing people can be treated like machines! 

In the 21st century we can lead people but not manage them. Some very wise people were onto this last century!

You manage things; you lead people.
Rear Admiral Grace Murray Hopper

One does not manage people. The task is to lead people.
Peter Drucker

I meet many so called leaders who still feel the need to plan, organize, direct and control (manage) their people. 

A better path to success to travel is to inspire and influence (leadership), have agreed boundaries, co- create great systems and processes (management), and let people loose.

My own definitions of leadership and management are contained in the model below that I use as the basis for all of my work.

A key is understanding that both leadership and management struggle unless they are underpinned by culture.

Get your leadership, management and culture right for you. It changes everything for the better in your organisation. Leadership is fundamentally about people. Management is fundamentally about systems and processes that are good for people in bringing their best to their work. Culture has everything to do with being human.

Be remarkable.

Monday, 7 May 2018

What are you still to unlearn that is untrue?

Image courtesy of Shutterstock

The most useful piece of learning for the uses of life is to unlearn what is untrue. 
Antisthenes, 445 - 365 BC, Greek philosopher and a pupil of Socrates

What are you still to unlearn that is untrue?

Be remarkable.

Friday, 4 May 2018

19 really useful techniques for making difficult conversations history

As a general rule there is a reluctance to have conversations about performance particularly when there is conflict, disagreement and/or difficulty.

“Managers Lack Courage to Have Difficult Performance Discussions” so said 63% of 750 respondents World atWork/Sibson 2010 Study on The State of Performance Management.

The same study says “58% of organizations rated their performance management systems as “C Grade or below.”

“Is there any organizational practice more broken than performance management?  asks Sylvia Vorhauser-Smith in an article for Forbes 16/12/12.  She goes on to say:

“everyone hates it – employees and managers alike 
nobody does it well – it’s a skill that seemingly fails to be acquired despite exhaustive training efforts, and 
it fails the test of construct validity – it doesn’t do what it was designed to do, i.e. increase performance 

Traditional performance management programs have become organization wallpaper. They exist in the background with little or no expectations for impact. Yet despite its poor popularity, the concept of performance (at an individual and organizational level) is critical to business success. It can’t just be ignored.”

Of course in recent times many organisations have moved away from performance management. Here's just one article of many on the subject.

I have been writing about this shift for more than two decades. Here's my latest article on the move to performance leadership.

The 19 really useful techniques for making difficult conversations history ebook provides immediately doable ways to leave performance management where it belongs, in the past, and inspire a step-up to performance leadership where candour, conviviality and compassion live. 

In the “Human Age” we are embracing, not having conversations about performance, especially when they are difficult is a fast track to seeing your business disappear.  Embrace the 19 techniques and you will begin the journey to building a workplace where people really matter.  Performance improvement will follow.

Please download this ebook with my compliments.

And please share this ebook with those people you feel would value it. Thank You.

Be remarkable.

Wednesday, 2 May 2018

What's your personal best theme song?

On the fourth Wednesday of every month I conduct a master-class in Ballarat. 

Last month we explored the compete with yourself/collaborate concept as detailed in this complimentary course.

I introduced my own theme songs for competing with yourself and collaboration. We had a fascinating and uplifting conversation including some members of the group sharing their songs via their smart phones.

Some of the songs chosen by group members

Compete with yourself songs

Simply the best

Whatever it takes


I will be king, you will be queen

Living on a prayer

Collaborate Songs

We could be heroes

We are the champions

We’re a happy team at Hawthorn

A million dreams

What are we waiting for

What would your theme songs be?

Be remarkable.

Monday, 30 April 2018

The Excellence Dividend - Tom Peters

This book was a joy to study.

I admit I am biased. Tom Peters has been a shining light for me ever since I began speaking and mentoring professionally in 1991. He's greatly influenced my writings too.

This book will stay on my desk for sometime to come. Perhaps for all time. It makes my top 21 books list that I recommend you read.

Tom has always had a bias for action. In this book there are many actions for you to consider.

I've already adapted a few of Tom's recommendations in my own professional practice as well as my personal life.

A further joy was discovering Tom's The Works web page. He says use them, share them. I highly recommend that you do.

Be remarkable.

Friday, 27 April 2018

What's the best question you've been asked this month?

I've been studying Michael Bungay Stanier's book.

I've placed it on my recommended reading list.

The two questions I valued the most from Michael's seven are:

What's the real challenge here for you? and

What was most useful for you?

Asking great questions is a key leadership skill.

What great questions have you asked other people this month?

What's the best question you've been asked this month?

I'd really value you letting me know your answers to the above as I'm putting together a paper on great questions. My email is

Be remarkable.

Wednesday, 25 April 2018

Is post-growth one of the solutions to the best future for humanity?

"The old generation of innovators believed that tech would allow us to subdue nature and bend it to our will.  Our generation is waking up to a more hopeful truth: that our survival depends not on domination, but on harmony." say the folk at The Rules where you'll see this video.

In the email from The Rules that alerted me to this video was this viewpoint of David Attenborough

“Anyone who thinks we can have infinite growth on a finite planet is either a madman or an economist.”

What's your view?

In my life-time we have shifted from the economy being part of society to society being part of the economy. I for one am on a mission to change this. You?

I like 3 of the suggestions for changing from The Rules

"We could start by ditching GDP as an indicator of success in favor of a more balanced measure like the Genuine Progress Indicator, which accounts for negative “externalities” like pollution and material depletion.   We could roll out a new money system that doesn’t pump our system full of interest-bearing debt. And we could start thinking about putting caps on material use, so that we never extract more than the Earth can regenerate."

Who will you become?

What will you do next?

Be remarkable.

Monday, 23 April 2018

Your change is short-lived when your processes remain the same

I like this McKinsey model. You can learn more about it here.

The most common challenge I see in workplaces is change is positive and then falls over because of a management failure to keep up i.e. processes, policies, procedures, practices or systems haven't been updated to reflect the change.

"A bad system will beat a good person every time." said W. Edwards Deming.

Who will you become?

What will you do next?

Be remarkable.

Friday, 20 April 2018

Meaning matters more than measuring

My greatest learning over my 45 year + working life is that better business results at less personal cost are a consequence of people being remarkable and doing work that is meaningful for them and highly valuable for others, in harmony with technology being utilised to enhance the human experience.

I observe that the very best leaders value meaning and are actively helping others to find it. They have let go the 20th century management idea of obsession with measurements.

Not everything that counts can be counted, and not everything that can be counted counts.
William Bruce Cameron in 'Informal Sociology' published 1963.

Who will you become?

What will you do next?

Be remarkable.

Wednesday, 18 April 2018

The shift from STEM to STEAM

Another stand out for me in the Deloitte 2018 Global Human Capital Trends referenced in my last post was the following on pages 41 and 42:

"Many of today’s fastest-growing jobs are in fields such as health care, sales, and professional services that are essentially human, but can be aided and augmented by machines. Indeed, the most in demand technical roles have shifted from STEM to STEAM, where the “A” stands for arts.

A recent Burning Glass study found that even data and analytics jobs now require skills such as writing, research, problem-solving, and teamwork. Scott Hartley writes in his book, The Fuzzy and the Techie, that the best technology and products come from innovations that blend the arts and sciences together:"

Who will you become?

What will you do next?

Image courtesy of Shutterstock

Be remarkable.

Monday, 16 April 2018

Trust is power

The above is from the Deloitte 2018 Global Human Capital Trends which you can download here. 

While I believe that the term 'human capital' is an insult to us human beings there's a lot of value in the report.

Trend 6 in particular caught my eye:


An organization’s track record of corporate citizenship and social impact now has a direct bearing on its core identity and strategy. Engagement with other stakeholders on topics such as diversity, gender pay equity, income inequality, immigration, and climate change can lift financial performance and brand value, while failure to engage can destroy reputation and alienate key audiences. Many 
organizations are still catching up: 77 percent of our respondents say that citizenship is important, but only 18 percent say this issue is a top priority reflected in corporate strategy."

Who will you become?

What will yo do next?

Be remarkable.

Friday, 13 April 2018

Being born at all is remarkable. Staying remarkable is our quest

I rejoice every day in the fact that all human beings are unique and that being born at all is such a miracle. More of my thoughts on this. Therefore I love this Sir Ken Robinson TEDx talk.

Who will you become?

What will you do next?

Be remarkable.

Wednesday, 11 April 2018

3 standards for ethical communication

I've now completed my study of this great book. You can get this book yourself here.

You my view my Amazon review here.

On page 23 there is a really great question in regards to communication:

"If your audience knew everything you know about your subject, would they think you had portrayed it fairly?"

3 standards for ethical communication from this book:

1) It is factually correct.

2) It is intended to achieve a constructive outcome which the audience would support.

3) It will not cause members of your audience to act in a way that harms them.

I highly recommend this book. It makes my general recommended reading list and my top 21 list.

Be remarkable.

Monday, 9 April 2018

3 kind ways to not be distracted/disrupted/disturbed by all the BS

The fast way to the insights of this post is to watch the 2 minute video below. The long version (about a 15 minute read all up) including a link to my BS Free Workplaces manifesto is the PDF here.

I love the rule of 3.

I'm sure you're familiar with it.

“Friends, Romans, Countrymen”
“Blood, sweat and tears”
“The good, the bad and the ugly”

And of course we know that we humans can last 3 minutes without air, 3 days without water, 3 weeks without food.

Chris Brogan's idea of having 3 words to help us to achieve what's important to us each year, is a further great example of the rule of three. I have adopted this practice for several years now. Chris says:

"Every year, at the beginning of the year, choose 3 words that have personal meaning to you that you will use as guideposts for your chosen path forward in the coming year. Make the words such that they influence your choice of actions, encourage you to decide in favor of your goals, and guide you towards lasting results that you want to experience throughout the year.

Write these words down. Post them everywhere. Schedule them to pop up in your calendar. And use these words as part of your decision-making process every day."

More from Chris and his 2018 3 words.

My 3 words for 2018 are Candid, Convivial and Compassionate

Image courtesy of Shutterstock

I think the first words that came out of my mouth where candid. They caused a bit of a stir apparently!

I've never been backward coming forward. I think life's too short for BS. Being candid is one way to stand out because most people aren't candid.

Not everyone appreciates candour either and therefore being candid can be tricky.

This year I'm working very hard to make sure that my candour means I'm also kind.

"Every day we get to choose what lens we see the world with." says Dewitt Jones in the wonderful talk that was the topic of my last blog post. He goes on to say "there's more than one right answer."

Knowing and acknowledging that there's more than one right answer keeps being candid in context, inspires careful choosing of words, and helps to make kindness the focus.

Being candid in kind ways helps you to stand out, show empathy, and shine a light for others on their path.

Image courtesy of Shutterstock

Being convivial adds something to all our communication.

We all take ourselves too seriously. In presentations, conversations and communication in general I use a lot of self-depreciating humour. It deepens, adds value to and strengthens relationships

Some synonyms for convivial: friendly, genial, affable, amiable, congenial, agreeable, good-humoured, cordial, warm, sociable, outgoing, gregarious. We're all capable of these character traits when we're being the best version of ourselves.

Being convivial in kind ways enables you to take yourself less seriously, delight others, and laugh a lot!


There's a lot of truth for me in the following attributed to Fred Kofman, a leader in the conscious business movement:

"Wisdom without compassion is ruthlessness,
and compassion without wisdom is folly."

One of the Apostles of the Christian Church is reported to have said, “Faith without works is dead.”

A lot of faiths are dead, dying, or in trouble today because the actions of a few of the faithful betray their stated beliefs.  I meet a lot of people more interested in being right, than being compassionate for example. Compassion for me is at the truthful heart of all the world’s religions. Compassion is not a belief, it's a behaviour.

If we are not living and breathing a compassionate life we render whatever we believe as null and void, regardless of what we say.

A new world is being born.  Compassion is a key component. There is a place for faith in this new world. For me belief is personal and therefore deserving of respect. What really matters in this new world though is behaviour.

Some people have asked me what has compassion go to do with the future success of my business? My answer is - Everything! particularly in a world where being purpose driven and people focused, and seeing technology as an enabler and enhancer of the human experience, is the leading edge.

This year I'm on a mission to be more compassionate.

Being compassionate brings out the best in you, other people, and makes the world a better place.

Being candid, convivial and compassionate are how I'm going to ensure I don't get distracted/disrupted/disturbed by all the BS. You?

How could you apply the above in your own best way?

What are your three words?

Who will you become?

What will you do next?

Be remarkable.

PS Interesting case study here of work done with Microsoft by David Rock cofounder of the Neuroleadership Institute. The Harvard Business Review article is titled "Tell Employees What You Want Them to Strive for (in as Few Words as Possible)"

Friday, 6 April 2018

Wednesday, 4 April 2018

Psychographics are far more valuable than demographics

Image courtesy of Shutterstock

I'm a big fan of Seth Godin as you can tell from my previous two and other posts!

Seth suggests psychographics are far more valuable than demographics. I agree.

Psychographics are about who people are, what they believe in, and what they do and want.

I find that knowing these are key to building relationships with the right people for your business. Such knowing mean less dealing with the crowd and more dealing with just the individuals who are just right for you.

Who will you become?

What will you do next?

Be remarkable.

Monday, 2 April 2018

What the future of customer service looks like (Seth Godin)

Just over a half hour presentation by Seth Godin that is well worth your time.

Below are screen shots from Seth's presentation that I loved.

Be remarkable.

Wednesday, 28 March 2018

There's more than one right answer (with gratitude to Dewitt Jones)

I love this presentation.

Our vision (what we see now, have seen, dream to see) becomes our perception which becomes our reality.

"Every day we get to choose what lens we see the world with." says Dewitt and "there's more than one right answer."

More from Dewitt Jones.

Who will you become?

What will you do next?

Be remarkable.

Monday, 26 March 2018

Moving on from the misleaders (with gratitude to Hector Macdonald)

I'm currently studying this remarkable book. It will definitely make my recommended reading list, and at this stage my top 21 list.

This is a highly valuable work for our time in history.

You can get this book yourself here.

I find the idea of competing truths compelling. It's an concept that explains a lot.

Competing truths - legitimate ways of describing a person, event, thing or policy.

I love Hector's three types of communicators:

"Advocates: selecting competing truths that create a reasonably accurate impression of reality in order to achieve a constructive goal.

Misinformers: innocently propagating competing truths that unintentionally distort reality.

Misleaders; deliberately deploying competing truths to create an impression that they know is not true."

This is not a book about fake news or post-truth. It's a book the truth.

The misleaders seem to dominate the daily news.

I've decided that I am not going to allow my television screen, so-called smart phone or any other machine to give the misleaders air time.

I've moved on from the misleaders. I believe all caring citizens of our world need to move on from the misleaders by voting them out, leaving their employ, not buying their products. Whatever it takes in good human being ways.

Who will you become?

What will you do next?

Be remarkable.

Friday, 23 March 2018

As a consequence of more technology are your operating standards the same, worse or better?

You've increased your use of technology right?

Are your operating standards the same, worse or better?

Image courtesy of Shutterstock

Who will you become?

What will you do next?

Be remarkable.

Wednesday, 21 March 2018

Why not test your theories Prime Minister?

My observation is that politicians waste a truck load of time, energy and money in so-called debate. The end result is often mediocrity (and more waste) because the eventual action is so watered down from the original proposal.

Why not test theories instead, have after-action reviews and then implement further?

In Australia right now there's "debate" about more tax cuts for companies with our Prime Minister and his side arguing such will lead to more investment and more jobs. This was the other major parties position too once. Of course now they are the alternative government and an election looms so they couldn't possibly agree with the government! Yes I'm sceptical of politics and increasingly becoming cynical.

How about in your business? Are you listening, testing and reflecting?

Who will you become?

What will you do next?

Be remarkable.

Monday, 19 March 2018

Story Driven is a remarkable book by Bernadette Jiwa

Here's my Amazon review of this remarkable book.

In a business sense we should be driven by our unique reason for being, not by what other businesses are doing.

The insights in this book will help.

Bernadette says "Great companies have something in common: they don't try to matter by winning. They win by mattering."

Who will you become?

What will you do next.

You can get Bernadette's book here.

Be remarkable.

Friday, 16 March 2018

We need a human revolution not another industrial one

I love this Jeremy Rifkin documentary that you can watch yourself here.

I first posted about Jeremy's work 8 years ago here.

I also love The five pillars from Jeremy's 2011 book Third Industrial Revolution. These are:

"1) shifting to renewable energy; 

2) transforming the building stock of every continent into micro-power plants to collect renewable energies on site; 

3) deploying hydrogen and other storage technologies in every building and throughout the infrastructure to store intermittent energies; 

4) using Internet technology to transform the power grid of every continent into an energy-sharing intergrid that acts just like the Internet (when millions of buildings are generating a small amount of energy locally, on site, they can sell surplus back to the grid and share electricity with their continental neighbours: and 

5) transitioning the transport fleet to electric plug-in and fuel cell vehicles that can buy and sell electricity on a smart, continental, interactive power grid.”

— Excerpted from The Third Industrial Revolution: How Lateral Power is Transforming Energy, the Economy, and the World, by Jeremy Rifkin

While there's evidence of progress with the above they're a long way from reality.

We need a human revolution not another industrial one

The World Economic Forum were on about a fourth industrial revolution in 2016 which I thought was nonsense and said so in several posts. Rifkin and others pushed back on the idea believing we’re still to complete the third.

Despite my respect for Rifkin I hate the idea of further industrial revolutions.

I believe they are in the main a form of control by greedy old men and a whole bunch of technological people who are just as greedy (there are some exceptions)

I believe that unless we have a human revolution, digital, data etc will only bring grief (think Facebook/Russia influencing the last American election).

There's already trouble with many. Uber for example where clearly some people are earning under award wages

In all previous industrial revolutions despite the wonderful progress they brought people suffered and the scale this time is unimaginable.

Who will you become?

What will you do next?

Be remarkable.

Wednesday, 14 March 2018

What takes your breath away?

Image courtesy of Shutterstock

My breath is taken away when I observe humans full of the joy of life and being the best version of themselves.

What takes your breath away?

Be remarkable.

Monday, 12 March 2018

All leaders must be ethnographers

Another reason I loved David Snowden's Tedx talk here is his reference to ethnography.

A key component of ethnography is observing from the point of view of the subject.

Image courtesy of

I believe all leaders must be ethnographers. It is a key to being empathetic, one of the must have skills of leadership in the new world of work.

The Ready includes working as ethnographers in their approach to working with clients. Me too!

Who will you become?

What will you do next?

Be remarkable.

Friday, 9 March 2018

The simplicity of complexity and the wonderful work of David Snowden

I love this Tedx talk.

I also love David's dry humour.

David's use of engineering as a metaphor is compelling. Using accountancy or law would be equally compelling I reckon. A generation of CEO's have been engineers, accountants and lawyers. There's exceptions of course yet as a general rule there's a lack of understanding of people in these three disciplines.

Every problem/challenge in your world including your business is a human problem. The solutions are simple yet complex!

Who will you become?

What will you do next?

Completing the following statements with your employees are a great place to start.

Our business solves the following human problems/challenges ...

Our solution/s embody the following characteristics of fully alive human beings ...

Be remarkable.

Wednesday, 7 March 2018

Why human-being centred workplaces outshine the rest

Broadly speaking there are 3 kinds of businesses:

1) those focused on profit,
2) those focused on the product/service, and
3) those focused on people (particularly customers and employees)

Those focused on people are what I refer to as human-being centred workplaces. These outshine the rest.

In my work with clients my focus is on helping employees to be remarkable and to do work that's meaningful for them and highly valuable for others. These three I've found to be a sure-fire way to achieve better business results at less personal cost than the past.

These are based on a fundamental success principle, who before do.

In the service of your customers your employees must be being and doing what your competitors employees aren't or being and doing better, differently or more uniquely. 

In addition to this whatever is automated or where humans aren't involved better be aligned with where human-beings are involved, otherwise the inconsistencies will cost you.

Who will you become?

What will you do next?

Be remarkable.

Monday, 5 March 2018

Why after-action-reviews are critical conversations

In The Appreciative Leader handbook I discuss eight conversations that really count in performance leadership and ensuring both personal and business relationships are highly valuable and mutually rewarding.

A key characteristic to the success of these conversations is making sure that they are candid and convivial. 

This post focuses on After-Action-Reviews. 

After-Action-Reviews are just one of the conversations we can have that are far more valuable than feedback, which I think is valuable, yet the least most valuable of the eight conversations.

In a great book Who Do We Choose To Be? Margaret Wheatley suggest four great questions for After-Action-Reviews:

1) What just happened?
2) Why do you think it happened?
3) What can we learn from this?
4) How will we apply these learnings?

You can apply these questions to any actions. Try them. And please let me know how you get on.

Who will you become?

What will you do next?

Be remarkable.

Friday, 2 March 2018

The vital differences between customer service & the total customer experience

Our neighbour Patrick is the new chef and part owner of landmark Cafe Zero near our home.

My wife and I have lunched here twice in a week!

Great food and the total experience excellent. People are noticing. Restaurant full today.

In the past we didn't rate this restaurant. What's changed? Three things are now distinctive:

1) Patrick is a very experienced chef so the food is above average and nuanced.

2) The service is prompt, friendly and attentive. More than just good service that is a given anywhere today. I'd just finished saying to my wife if the food arrives now it will be just right and it arrived right then!

3) When I paid the bill the young woman was genuine in her conversation with us.

What's in the above for you?

There must be at least one-thing distinctive about your product or service that is above the norm otherwise your business is in trouble and may never recover.

Who will you become?

What will you do next?

Be remarkable.

Wednesday, 28 February 2018

"Less But Better" two years and four months on

Acting on this book, in my own best way, has changed my life for the better, forever.

Read my original post two years and four months ago when I added this book to my top 21 list of recommended reading.

Essentially (no pun intended) I have adapted the diagram below.

In the process I've

eliminated time and energy wasting,

increased the value I provide,

and really focused my client services.
Embrace 'Essentialism' in your own best way and you'll be amazed at the positive consequences for both your personal and your business life.

Who will you become?

What will you do next?

Be remarkable.

Monday, 26 February 2018

The remarkable value of virtuous circles/cycles

My trusty says virtuous circle is a noun meaning "beneficial cycle of events or incidents, each having a positive effect on the next."

It also says that the concept is sometimes called 'virtuous cycle'.

Either way it's a verb too I reckon. And it embraces my key principle for success of 'who before do.'

In my work with my clients embracing the following virtuous circle/cycle, in their own best way, is paramount to their success.

The key to success of this circle/cycle is quantum leaps

Do you have such a circle/cycle?

I call mine a change process. Each step builds on the other and leads to continuous leadership effectiveness and thriving on the challenges of change.

Who will you become?

What will you do next?

Be remarkable.

Friday, 23 February 2018

Life is so much simpler (and profound) when we see ideologies as operating systems

I love this 5 minute TED talk.

I believe life is so much simpler (and profound) when we see all ideologies (not just capitalism) as operating systems.

Who will you become?

What will you do next?

Be remarkable.

Wednesday, 21 February 2018

The first two steps up from ugly, bad, good or great, to remarkable

Many of my clients have found the two self-explanatory exercises pictured below highly valuable.

You can download the above here.

You can download the above here.

The two steps above begin a continuous change process.

Remarkable is the new normal.

Who will you become?

What will you do next?

Three actions I highly recommend:

1) Undertake the Appreciating What Is exercise above.

2) Follow it up with the shifting from what is to what can be exercise.

3) Undertake the remarkable is the new normal online course here.

Be remarkable.

Monday, 19 February 2018

Friday, 16 February 2018

The 3 pillars of the new world of work

More on who before do here.

More on purpose before profit here.

More on less but better here.

Excelling at these 3 pillars are significant ways to ensure you're both leading and thriving. I always explore all 3 in my public master-classes held every month (March - December) in Ballarat, Geelong and Melbourne (learn more here), and in private work with clients. Learn more about working together privately here.

Who will you become? What will you do next?

A great place to start is to complete the diagnostic at the top of the page and take action.

Be remarkable.