Sunday 17 October 2010

Is the customer always right?

Many people I talk to believe the customer is always right and some say the customer is always right even when they are wrong!

I don’t believe the customer is always right and I don’t believe the customer is right even when they are wrong. In fact I don’t even believe in right or wrong.
I simply believe there are many different ways to perceive situations.

I do believe people are first; customers, employees, and everybody else.

I live the philosophy in ethics called enlightened self-interest which is commonly expressed as doing well while doing good.

Zig Ziglar puts it this way:
You can have everything in life you want, if you will just help other people get what they want.

Get really clear about what you stand for. Seek out people who stand for the same things. Simon Sinek calls this Start with Why. And then find out what is the value that people who stand for what you stand for, demand, desire, and feel that they deserve from you. And then provide whatever these things are.

I don’t believe business is more complicated than this. What do you think?

"Everything should be made as simple as possible, but not simpler."
Albert Einstein

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