Decision-making is human work
I am no longer surprised by people in organisations who are perplexed at decisions made by leaders, because more than 50% of such decisions turn out to be the wrong decisions.
From two decades of research by Dr Paul Nutt of Ohio State University and involving hundreds of organisations 3 key reasons why 50% of decisions fail were discovered:
"1) 1/3 driven by ego.
2) nearly 2/3 of executives never explore alternatives once they make up their mind.
3) 80% of managers push their decisions through by persuasion or edict and not by the value of their idea."
Should any of the above be happening in your organisation what change/s can you make beginning today?
Another big problem that I see Lack of Transparency
For BIG decisions never make a decision until all the angles have been thoroughly viewed and debated.
Have a process!
Below is what I give to my clients to get them started. NB NEDS = Needs, Expectations and Desires.
Having a process means transparency of decision making which means greater acceptance and higher support for decisions.
Having a process also means a greater likelihood of
- buy-in by those affected by the decision.
- higher probability of making the right decision,
- less poor decisions!
- and less decisions You need to make in the ﬁrst place!
The third problem I see is leaders unnecessarily involving themselves in decisions they shouldn't be
If this is happening at your place carry out a review as soon as practical to ensure that every day decisions are being made by the people doing the work and who are involved in customer/client transactions and interactions. Make sure that they are genuinely empowered to make decisions and that you have clarity with them about how they will be held to account.