Sunday, 21 April 2013
The customer is whoever gets your work next
This Sunday's sparkenation.
The famous Japanese Industrialist Kaoru Ishikawa once remarked
"The customer is whoever gets your work next."
In moving house recently I have experienced some brilliant customer service and some very poor customer service. The challenge in one instance has been when excellent and poor are from different organisations and one is relying on the other. As a result of the poor I have not yet received what I need. Of course the brilliant is now a distant memory.
Are there strong links in every aspect of your supplier-customer chain?
Be the difference you want to see in the world.