Friday, 2 March 2018

The vital differences between customer service & the total customer experience

Our neighbour Patrick is the new chef and part owner of landmark Cafe Zero near our home.

My wife and I have lunched here twice in a week!

Great food and the total experience excellent. People are noticing. Restaurant full today.

In the past we didn't rate this restaurant. What's changed? Three things are now distinctive:

1) Patrick is a very experienced chef so the food is above average and nuanced.

2) The service is prompt, friendly and attentive. More than just good service that is a given anywhere today. I'd just finished saying to my wife if the food arrives now it will be just right and it arrived right then!

3) When I paid the bill the young woman was genuine in her conversation with us.

What's in the above for you?

There must be at least one-thing distinctive about your product or service that is above the norm otherwise your business is in trouble and may never recover.

Who will you become?

What will you do next?

Be remarkable.
Ian
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