Last week I worked with the same organisation in two different places 100's of miles apart. I had a great experience with one part of the organisation and not so great with the other. Even in the same location my experience was significantly different in dealing with different departments.
If I came to your place what would my experience be like?
Also in the past week I have experienced great service in person from one organisation and lousy service from the same organisation online.
Would I find your levels of service online and in person to be different?
The service experience we provide our customers/clients with and indeed co-create with them, matters more than ever.
How would your customers/clients rate their service experience with you?
Be the difference you want to see in the world.
I work with business owners and leaders employing more than 20 people to lift employee performance by enhancing their gifts.
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