Wednesday, 30 January 2019
Not intending to take action, then forget doing the survey
Worse still is doing the surveys and not taking actions that mean the employee/customer/stakeholder experience is better.
Worst of all is not getting back to people who completed your survey/s with what you've done from their input.
We are in an age where the employee/customer/stakeholder experience is paramount to your success.
In the most remarkable workplaces what I see happening is:
the tendency to be overwhelmed by data is top of mind and therefore surveys and the like are used wisely and sparingly
action is taken,
people are communicated with about the actions and wherever appropriate engaged in them.
Who will you become?
What will you do next?