This post is preceded by the short video and post here.
In writing more of my Heart-leadership book this week my focus was on joy. Today’s post part of what I wrote.
Upgrading to role clarity statements
With your people document who their customers are (relationships) and what value must be delivered to and/or exchange with each person.
Here's a template:
Here's a template:
I’ve helped 100’s of my clients to dispense with job descriptions and replace them with role clarity statements. Below are the headings we use.
In conjunction with Performance Possibility Plans or plans-on-a-page that I explore here, role clarity statements enable conversations about performance to be elevated and lead to greater accountability.
Do this work and in the space of a few weeks you can expect greater value being delivered and exchanged by everyone, meaning happier employees and happier external customers.
What would you and your employees write under these headings?
Workplace or Business Purpose
Key Accountabilities and Responsibilities
Key Performance Measures and Key Human Indicators (Lead measures)
Key Relationships of the role and the value that must be delivered to each person
Key outcomes of role (Lag measures)
Required levels of commitment (will) and competency (skill)
Key gifts/talents (essence) required and that need to be enhanced to excel in role and prepare for future roles
Learning and development and career path opportunities
All of the above can be outlined on two sides of an A4 page at the most.
People don't have jobs. We have relationships with other people where value delivery and exchange is paramount to the enjoyment of the relationships and the success of workplace.
Hawthorn Football Club case study and Bill’s story
In 2015 the Hawthorn Football Club won their third successive Australian Football League (AFL) premiership. This feat has only been achieved 6 times in the history of the AFL.
I'm not a supporter of the club. I do admire them greatly.
Their Play Your Role campaign is one action you can emulate and immediately improve your business. Learn more here.
For over a quarter of a century I've been helping my clients to dispense with job descriptions and replace them with role clarity statements. It all began when I met Bill.
I first met Bill in the early nineties. I was in the early days of doing discovery work into how I could best help Bill's organisation. This meant meeting with lots of people in the offices and factory.
I began to notice that each time I exited a conversation Bill was close by leaning on his broom.
Soon curiosity got the better of me and so I made a beeline for Bill. After explaining who I was and what I was doing I asked Bill "So what's your role?" "I thought you'd never ask me." he replied and then said "I'm the Assistant to the Managing Director.”
Bill's job was Head Cleaner. His role was of far greater significance.
I invested several hours with Bill and learned everything I needed to know about the organisation. Included in what I learned from Bill were two insights he had previously passed on to the management team that they had failed to act on. When they did take action the bottom-line improved by 4 million dollars!
What have your employees been sharing with you lately that you haven't yet acted on?!
Like the Hawthorn Football Club every person working in your business has a key role. Not just the star players, every human being. If you're focused on a few and not the many you're missing a magic opportunity in your business.
When everyone is playing their role we all win.
One simple yet profound action. Lead with your heart. Learn about relationships.
Begin today to have conversations with your employees about their roles.
Over time get rid of job descriptions and replace them with role clarity statements.
Do Your Work.