Following through on the answer/s is paramount to success.
I often use wotif.com to book accommodation. When my wife travels with me we often go for the mystery deal to add to the fun of travel.
I have always found wotif great to do business with. They have stepped up their value recently.
24 hours after I made a booking yesterday on wotif I received the following email:
We hope you're looking forward to your stay at Rockford Adelaide from 02-Sep.
Our friends at godo.com.au have some great offers on things you might like to do while in Adelaide. Have a fantastic trip!"
It really doesn't take much to improve the experience for our customers/clients.
Like all aspects of performance improvement and delivering value, it's about asking What if ...? followed up by go do.
Be the difference you want to see in the world.