Friday 22 May 2015

The right decisions by the right people at the right time for all the right reasons

The rehumanisation of leadership and management part four. Part one is here. Part two here. Part three is here.

As referenced in my slideshare above at least half of the decisions made by business people are not the best decisions that could be made.

You can ensure better decisions in your business in two keys ways:
1) adopt a processes for big decisions like the one in slide 10 above.
2) for every day decisions genuinely empower people to make them.

I love Nordstrom, the US department store. Their employee manual says:

We're glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them. Rule #1: Use best judgement in all situations. There are no additional rules. Please feel free to ask your department manager, store manager, or division general manager any question at any time.

What does your employee manual say?

Taking the above actions will help you greatly to rehumanise your leadership and management, and paradoxically reduce human error in the big and every day decisions made.

Decision-making structures and systems like those referred to above are a key part of ensuring that your management (processes, policies, procedures, practices, and systems) mean it is simple for your people to bring their very best to their work every day.

Be remarkable.

PS Harnessing doubt to improve your decision-making will help you too.

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